Claims Suite

Claims Suite

Only 1 in 100 insurers say Claims-Finance Collaboration is “highly effective”, new research by Vitesse finds

Key Findings:

· Collaboration gaps: Only 1% of insurers rate collaboration between claims and finance teams as “highly effective,” exposing persistent silos that undermine payment accuracy, reconciliation, and financial oversight.

· Disbursement delays: 79% of insurers cite internal process complexity, and 78% say coordination with brokers, TPAs, or banks creates friction – slowing the final step of delivering funds to claimants.

· Liquidity bottlenecks: 66% of respondents say accessing readily available funds is a challenge, rising to 74% inthe US – limiting their ability to settle claims efficiently and manage capital proactively.

· Data shortfall: 44% report data inconsistencies, while 41% cite a lack of transparency between departments – making it harder to coordinate disbursements and reconcile financial flows across systems and teams.

· Visibility issues: Only 32% of finance leaders say they have visibility into delegated claims funds, highlighting a critical blind spot in how insurers track, monitor and control distributed capital.


The report uncovers significant operational and infrastructure challenges behind the flow of claims funds. While many insurers are investingin front-end transformation, the financial coordination underpinning payments remains fragmented – slowing disbursements, increasing risk and limiting visibility across internal teams and external partners.