ChargebackOps

At ChargebackOps, we specialize in chargeback management tailored to Fortune-500 ecommerce businesses. We recognize the importance of maintaining a brand's value and customer loyalty in the digital age. Our expert analysts delve deep into each chargeback case, ensuring you receive an optimized response for various types of fraud. With a dedicated account analyst by your side, consider them an extended arm of your internal fraud team. They won't just manage chargebacks but will also share critical insights on emerging fraud trends. With us, you can rest assured, knowing we handle 100% of the chargeback response, coupled with detailed analytics to gauge our collaborative progress.

A testament to our proficiency, we've partnered with industry giants like Chico's, Columbia, PartyCity, Tractor Supply Co, and many more. These esteemed clients have leveraged our state-of-the-art order review service which uniquely combines human intelligence and cutting-edge tools. Through our custom-built application, we review over 30 data points, ensuring a staggering conversion rate of over 90%. Our seasoned analysts are equipped to resonate with your brand's ethos, propelling a top-notch customer experience.

For companies opting to manage their chargeback in-house, ChargebackOps provides an invaluable fraud strategy audit and review. Our in-depth consultancy will guide you through best practices in chargeback management, from analyzing historical data to designing compelling evidence templates. Let's work together in navigating the complexities of online fraud and chargebacks, empowering your brand with unparalleled protection.